Refund policy

Changed Your Mind? No Problem.

We want you to love everything you order – but if you don’t, returning it is simple and stress-free. You have a full 100 days to send it back for a refund.

Returns Made Easy

100 days to try them. Full refund – even if opened and used.

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1. Email Us

Drop us a line at info@deepsleeps.co.uk within 100 days of delivery.

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2. Pack It Up

Pop your items in an envelope or box – opened and used is fine.

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3. Post It Back

Send it with Royal Mail or any courier. Return postage is paid by you.

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4. Get Your Refund

Full refund to your original payment method within 5–7 working days.

100-Day Sleep Guarantee

You’ve got 100 days from the delivery date to try your purchase. If for any reason you’re not completely satisfied, simply return it within 100 days from delivery for a full refund – even if you’ve opened and used it.

How to Return

  • Email us at info@deepsleeps.co.uk to request a return
  • Pack it up securely – ideally in the original packaging
  • Send it back to us using Royal Mail or your preferred courier

Please note: Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once your return reaches us, we’ll process your refund within 5–7 working days. Refunds will go straight back to your original payment method.

Got questions or not sure what to do? We're here to help – just email us at info@deepsleeps.co.uk.